Refund policy

At Simonx Ltd, customer satisfaction is important to us.

Due to the nature of digital products, all sales are generally final once files have been downloaded or accessed.

Eligibility for Refunds

Refunds may be considered if:

  • The wrong digital product was delivered
  • The file is corrupted or inaccessible
  • There is a technical issue preventing download
  • Duplicate purchases were made accidentally

Non-Refundable Items

We do not offer refunds for:

  • Change of mind
  • Accidental purchases
  • Downloaded or used digital files
  • Failure to read product descriptions
  • Compatibility issues with customer software or devices

Refund Process

Once your request is reviewed, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method.

Contact

Email: support@simonx.shop

Physical address: 52b Borough High Street, London, England, SE1 1XN

Simonx Ltd