Refund policy

At Simonx LTD, customer satisfaction is important to us. Due to the digital nature of our products, purchases are generally non-refundable once a digital product has been downloaded or accessed, except where a refund is required by applicable law or under the refund situations described below.

Refunds May Be Considered For

We may consider a refund in the following situations:

- You received the wrong digital product.
- The purchased file is corrupted or cannot be accessed.
- A technical issue prevents you from downloading the purchased file.
- You were accidentally charged twice for the same product.

Non-Refundable Situations

Refunds are generally not available for:

- Change of mind after purchase.
- Accidental purchases.
- Digital files that have already been downloaded or accessed.
- Failure to read the product description before purchasing.
- Compatibility issues with software, devices, or applications that are not supported by the product description.

How to Request a Refund

If you believe you qualify for a refund, please contact us at support@simonx.shop and include your order number and a brief description of the issue.

We will review your request and notify you of the outcome. If approved, the refund will be issued to the original payment method.

Contact Information

Simonx LTD
Company Number: 17212920

PO Box 4385
Cardiff, Wales
CF14 8LH
United Kingdom

Email: support@simonx.shop