Refund and Returns Policy

Return window

You can return an item within 30 days from the date it was delivered. After 30 days we cannot offer a refund or exchange, unless required by applicable law.

Condition of returned items

To qualify for a full refund, the item must be:

• Unused, and in the same condition in which you received it
• In its original packaging
• Complete, with all accessories, cables, power supplies, manuals and documentation that came with it
• Accompanied by proof of purchase, such as your order number or order confirmation email

Musical instruments and audio equipment must not show signs of playing, installation, modification, misuse or wear beyond what is needed to inspect the item.

Items that cannot be returned

• Items that have been modified, repaired by a third party or damaged after delivery
• Items returned incomplete or without their original packaging, unless agreed with us in advance
• Products clearly marked as non-returnable on the product page at the time of purchase

How to start a return

Before sending anything back, email support@simonx.shop with your order number and the reason for the return. We will reply with return instructions and the return address.

Please do not send items back without contacting us first, and do not send returns directly to the manufacturer unless we ask you to.

Return shipping

If you are returning an item because you changed your mind, you are responsible for the return shipping cost. The original shipping was free, so nothing is deducted for it.

If the item arrived damaged, defective or was not what you ordered, we cover the return shipping.

Because these are high-value items, we recommend a tracked and insured shipping service, packed in the original box. Keep your tracking number until your refund has been processed.

Inspection and refunds

When your return arrives, we inspect it and email you to confirm whether the return is approved. Approved refunds are issued to your original payment method within 5 business days of the inspection.

Depending on your bank or PayPal, it can take a few additional days for the refund to appear in your account.

Partial refunds

If an item is returned used, incomplete, without its original packaging or with damage that was not present on delivery, we may offer a partial refund that reflects its condition. We will always tell you the amount before processing it.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible with your order number, a short description and photos of the item and packaging. We will arrange a replacement, repair or full refund, and we cover the return shipping.

Exchanges

We can exchange an eligible item for the same or a different product, subject to availability. Contact us first; if the replacement is not available, we will offer a refund instead.

Late or missing refunds

If your refund has been confirmed but has not appeared yet, please check your bank or PayPal account again, then contact your card issuer or bank, as processing times vary. If you still cannot find it, email us and we will help.

Manufacturer warranty

Faults that appear after the 30-day return window may be covered by the manufacturer’s warranty. Contact us and we will help you with the warranty process.

Contact us